Marissa Vaz

Professional Summary

Technical Writer with 4+ years of experience creating user-friendly documentation for SaaS platforms, supply chain software, and enterprise applications. Skilled at producing user guides, configuration guides, release notes, and multimedia instructional content. Adept at collaborating with engineers, product managers, and subject matter experts to deliver accurate, accessible, and engaging documentation that reduces support calls and enhances product adoption. Strong background in healthcare and education, reinforcing attention to detail and the ability to translate complex information into clear content for diverse audiences.

Core Competencies

Technical Documentation: User guides, configuration guides, release notes, online help
Structured Writing: Style guides, content standardization
Tools: Microsoft Word, Excel, Snagit, Adobe Captivate
Collaboration: Engineers, product managers, and subject matter experts
Editing: Proofreading and quality assurance

Certifications

Professional Certificate in Instructional Design – Instructional Design Australia (in progress)
Google Technical Writing Course – April 2024
Instructional Design for E-learning – Udemy, May 2025
Associate Certification in Technical Writing – The Writers Block, Bangalore (2011)
Registered Medical Transcriptionist Certification – Bangalore (2007)

Professional Experience

Technical Writer – GT Nexus Software Private Limited, Bangalore

Dec 2011 – Dec 2015

Created and regularly updated user documentation, including product user guides, configuration manuals, internal help files, and release notes for SaaS-based supply chain platform.
Developed standardized templates, reducing documentation turnaround time.
Enhanced customer-facing content, decreasing client support enquiries by improving clarity and accessibility.
Authored instructional videos and visual aids using Adobe Captivate and Snagit.
Partnered with subject matter experts and engineers to gather technical insights and translate them into accessible user documentation.
Led the peer review process to ensure consistency, accuracy, and adherence to content standards.

Freelance Editor – Text Mercato Solutions Pvt. Ltd., Bangalore

Feb 2017 – Jun 2017

Edited and developed high-volume content including product descriptions, hotel overviews, and course summaries.
Ensured quality, accuracy, and consistency across all client deliverables.
Delivered multiple projects under tight deadlines while maintaining editorial standards.

Outside School Hours Care (OSHC) Assistant – Randstad Education, Brisbane

Mar 2022 – Jan 2023

Delivered academic support and enrichment activities to children in a collaborative educational setting.
Reinforced skills in communication, adaptability, and stakeholder collaboration.

Senior Medical Transcriptionist – CBay Systems Pvt. Ltd. (formerly Spheris India), Bangalore

May 2006 – Jul 2011

Transcribed and edited medical reports with high accuracy and strict compliance with legal and medical standards.
Researched complex terminology and procedures to ensure accuracy.
Developed medical record templates that improved documentation efficiency.
Mentored team members in proofreading and transcription accuracy.